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Optimizing hotel operation
GoTickin is an advanced Cloud-based solution using latest technology that will increase guest satisfaction and improve the service level of the hotel.
Its purpose is to help you solving housekeeping and maintenance issues, enhance staff productivity, minimize operational issues and share important information between the various departments in fast mode.
With GoTickin, you can easily assign tasks and track the activity of the room attendants, prioritize/queue room cleaning, report problems, schedule maintenance tasks, make sure periodic cleaning is taken care of and track guest belongings that have been left behind in a Lost & Found register.
Front Desk
The guest comes first
The guest experience benefits from arrival to departure.
Full featured reception dashboard showing current room status for all rooms
Monitor the cleaning tasks in real-time and change room cleaning priority using multiple levels.
No need for handwritten notes
Easily exchange messages between room attendants and/or management or, even better, make voice calls free of charge using Wi-Fi.
Instant room-status updates from GoTickin to all major Property Management Systems
Ensures that guests are not being sent to a room that has not been cleaned yet.
Housekeeping
Personalized list of assigned rooms
Each cleaning team or room attendant knows exactly which rooms to clean and tasks to perform, including periodicals.
Advise of Do Not Disturb and late departure
Skips room cleaning and re-schedules the cleaning order of the rooms.
Maintenance notifications
Report a technical problem to the maintenance department, with a description and photos attached as needed.
Minibar and laundry posting
Charge minibar consumption and laundry items directly to the room bill.
Reports and statistics
Get a full picture of the cleaning progress, monitor and respond to the cleaning time of the rooms and optimize resources.
Maintenance
Instant alert of incoming notification
The maintenance department receives an e-mail or message to the handheld device as soon as the request is triggered.
Task scheduling
The chief of the department assigns a priority to the request and allocates the required resources based on expertise.
Accounting of expenses
Materials and workmanship are accurately calculated.
Reports and statistics
Detailed reports of maintenance tasks already completed and reported faults in real-time, assessment of labor requirements and scheduling of recurring task for preventive maintenance.
Key features
No special handheld devices
The operation of GoTickin is performed through Apple iPAD/iPOD and Android tablets. Its friendly interface is designed for users with no computer skills, using simple but clear graphical design and multiple languages. Communications are encrypted and carried over Wi-Fi (default) and/or mobile networks (3G/4G).
Integrated SIP service for voice calls
GoTickin allows the staff to make internal voice calls for faster communication and avoids wasting their valuable time looking for a colleague that is somewhere else in the hotel. The software includes an easy-to-use SIP phone with a list of allowed contacts - no need to dial numbers that are easily forgotten.
Green operation, almost paperless
GoTickin is able to generate automatic/on demand reports in Excel or PDF and send them by e-mail, using its advanced SMTP service.
